Shipping & Returns

We offer Australia-wide shipping with standard and express options available at checkout.
Orders are typically processed within 1-3 business days. Custom orders will require additional time.
Trade Orders may take longer than 1-3 business days to process. Please allow up to 5 business days.
Once shipped, orders can take up to 1-2 weeks to be delivered depending on ship location.
Shipping costs are calculated at checkout based on your location and selected shipping method.
Once dispatched, you will receive a tracking number to monitor your delivery.

We offer world-wide shipping with standard option available at checkout.
Orders are typically processed within 1-3 business days, however shipping can be from 3-4 weeks.
Trade Orders may take longer than 1-3 business days to process. Please allow up to 5 business days.
Shipping costs are calculated at checkout based on your location and selected shipping method.
Once dispatched, you will receive a tracking number to monitor your delivery.

Custom orders will require additional processing time.
Revisions are only accepted once, so please be precise with your customer order requests.
Exchanges, returns or refunds are not accepted on Custom Orders.

Colours may differ slightly to photographs due to the printing process and the type of paper printed on.
Paper is a natural thing, thus textures can vary from piece to piece.

Papier & Plate is bound by Australian Consumer law and will process all returns and refunds in line with these lawes. We accept returns on non-customised items within 14 days of delivery, provided they are unused and in original packaging.
Custom and personalised items are non-refundable unless they arrive damaged or incorrect to agreed upon design.
Returns / Cancellations will be issued in the form of a store credit, less any applicable delivery fees.
If you receive a faulty or incorrect product, please contact us at hello@papierandplate.com.au within 7 days of receiving your order, and we’ll arrange a replacement or refund.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

For any shipping or return inquiries, feel free to contact our team at hello@papierandplate.com.au.